Returns & Exchanges

We want you to be completely satisfied with your purchase from sustainsole.com. If you are not happy with your item for any reason, we are here to help.

Return Eligibility
To ensure a smooth return process, items must be unused, in the same condition that you received them, and in their original packaging. Please make sure all tags are still attached.

How to Initiate a Return
To start your return, please visit our dedicated returns portal. You can find this by logging into your account on our website or by navigating to the customer service section. The easiest way to manage your return is through the portal, which will guide you step-by-step.

Exchanges
If you need to exchange an item for a different size or color, the quickest way is to process a return for the original item. Once your return is accepted, you can then make a new, separate purchase for the desired item on sustainsole.com. This ensures you get the correct item as quickly as possible.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically. Please note that it can take some time for the credit to be formally applied to your original method of payment, depending on the policies of your financial institution.

Important Guidelines
For your protection, we recommend using a trackable shipping service for your return, as we cannot guarantee receipt of items sent back without tracking. The customer is responsible for ensuring the item is returned to the correct address, which will be provided to you during the return initiation process on our website.

Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work to make it right.

For any further questions regarding returns and exchanges, the best place to find information is our comprehensive FAQ section or by using the contact form available throughout sustainsole.com.

Thank you for shopping with us.